New Home Lending Rules Proposed by CFPB
New Home Lending Rules Proposed by CFPB
The Consumer Financial Protection Bureau (CFPB) proposed a policy which states that mortgage servicing must provide clear monthly billing statement, must warn borrowers prior to interest rate hikes and assist them avoid foreclosure. Moreover, it requires companies to credit people’s payments without delay, correct errors immediately and keep better internal records.
According to Richard Cordray, director of CFPB, the main disappointment among companies in the industry reflects that all services must meet basic standards of good customer service. Cordray added that the proposal shows two basic, common-sense standards.
The key players in the nationwide crisis are the mortgage services since they are accountable for foreclosing on homes when people are no longer able to pay. They have encountered a lot of criticism for their practices such as charging of excessive fees, foreclosing without completion of the required paperwork, and not helping people stay in their homes through modifying their loan terms.
The proposal states that companies will be required to provide billing statements that give details about how much of a payment is going to pay down principal, how much goes to interest and how much goes to fees. Also, if interest rates are expected to change, they should provide the borrowers with an estimate of the new payment amount. Lastly, consumers will be allowed to consider refinancing if they dislike the new rates.
In addition, the proposed policy help ensure that borrowers are not coerced to pay excessive premiums on homeowners insurance that services oblige them to have. Moreover, companies would be required to inform the borrowers twice prior to charging them for insurance. If the borrowers can prove that they already had coverage, then companies would have to cancel the insurance.
Finally, companies would be required to associate a staff with delinquent borrowers so that they can be assisted in avoiding foreclosure.
The public can give a comment about the proposal until October 9 and the rules will be finalized by CFPB on January 2013.
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Filed under: mortgage • mortgage loans • Mortgage Refinance
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